Privacy Policy

Eres Automotive ("we," "us," or "our"), the first authorized Omoda & Jaecoo dealership in the Philippines, is committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the policies of Meta Platforms, Inc. applicable to the use of Facebook and Messenger for business and advertising.

We may collect the following types of personal information when you interact with our website, book a test drive, message us on Messenger, or otherwise engage with our dealership:

• Personal identifiers: full name, email address, mobile number, and landline contact details.

• Vehicle interest: preferred model, trim, color, and intended use, as provided through our booking and inquiry forms.

• Communications: the content of messages you send us via Facebook Messenger, email, or our contact forms.

• Usage data: pages visited, time spent, referring links, and device or browser information collected through cookies and similar technologies.

We use the personal information we collect for the following purposes:

• To respond to your inquiries, schedule and confirm test drives, and provide customer support.

• To process and fulfill vehicle reservations, purchases, and after-sales services.

• To send you promotional offers, updates, and marketing communications about our vehicles and services (you may opt out at any time).

• To improve our website, services, and customer experience.

• To comply with our legal and regulatory obligations under Philippine law.

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and to understand how visitors use our website.

We also use the Meta (Facebook) Pixel and other Meta Business Tools. These tools allow us to measure the effectiveness of our advertising, deliver relevant ads to you and people who share your interests, and understand how people interact with our content on Facebook and Messenger.

When you visit our website or use Messenger to chat with us, Meta may collect information such as your device information, activity on our site, and the fact that you messaged us. This information is processed by Meta in accordance with Meta's Data Policy and Cookies Policy. You can manage your cookie preferences through your browser settings or via the cookie controls provided by Meta.

We do not sell your personal data. We may share your information with the following categories of recipients, only to the extent necessary:

• Omoda & Jaecoo (Chery Automobile) and our authorized brand partners, for vehicle sales, service, and warranty purposes.

• Meta Platforms, Inc., when you interact with us through Facebook or Messenger, or when we use Meta advertising tools.

• Service providers who assist us with hosting, analytics, marketing, and customer communications, under appropriate confidentiality obligations.

• Government agencies or law enforcement bodies when required by Philippine law or to protect our legal rights.

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine laws and regulations. When your data is no longer needed, we will securely delete or anonymize it.

Under Republic Act No. 10173, you have the following rights with respect to your personal data:

• The right to be informed about the collection, use, and processing of your personal data.

• The right to access your personal data held by us.

• The right to object to the processing of your personal data, including for direct marketing purposes.

• The right to rectify or correct any inaccurate or incomplete personal data.

• The right to erasure or blocking of your personal data, subject to lawful exceptions.

• The right to data portability, where applicable.

• The right to damages for any harm caused by the unauthorized or unlawful processing of your personal data.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

We implement reasonable technical, organizational, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and Messenger communications may contain links to third-party websites or services, including Meta (Facebook) and our vehicle brand partners. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you interact with.

Our website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Meta's advertising policies. We will post the updated version on this page and revise the "last updated" date accordingly. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our dealership:

Eres Automotive

Mobile: 0945 882 1474

Gmall Showroom Landline: (032) 238 8430

Ouano Mandaue Showroom Landline: (032) 507 7697

Messenger: m.me/omodajaecoo.cebu